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Customer Service Rep (Bilingual)
Vancouver, British Columbia, Canada
Customer Service Rep - Bilingual
Roynat Lease Finance (RLF), is a wholly-owned subsidiary of Scotiabank.
RLF (http://roynat.com/leasefinance/) provides a superior solution for manufacturers, equipment suppliers and direct end-users across Canada. As an established company within the small ticket marketplace, our expertise in establishing financing programs within targeted equipment markets enables us to provide comprehensive and knowledgeable support for all stages of one's business.
We are seeking a highly motivated individual to join our Customer Service team in the heart of downtown Vancouver. This is an 11 months' contract position that could be extended or turn into a permanent position.
Applicants must be fully Bilingual (French/English).
Reporting directly to the Customer Service Supervisor, you will be working in a dynamic team enviroment. You have a high level of energy, drive and personal motivation and you want to work with others who share this attitude.
Responsible for the servicing and maintenance of lease accounts for direct and brokered transactions.
The key to this role is to achieve customer satisfaction and facilitate day-to-day business functions while supporting Corporate, Financial and Department goals.
Key Accountabilities: • Communicates and liaises verbally and in writing between internal and external customers.
• Adheres to guidelines relating to privacy and customer service procedures.
• Supports customer’s specific requests/requirements within our guidelines.
• Analyzes and rectifies customer concerns using established procedures.
• Interprets, responds and follows-up clearly and effectively to written or verbal requests while maintaining a suitable response time.
• Provides buyout/trade-up quotes and invoices in a timely manner.
• Responsible for the input and accuracy of customer updates necessary to effect servicing changes to an account.
• Addresses customer needs while balancing those of the company.
• Coordinates effectively the rewrites and assignments of contracts.
• Offers value-add to RLF Account Managers.
• Ensures compliance with all provincial and federal regulations and internal company policies to the extent each applies to job responsibilities.
Required Competencies: • Takes ownership and accountability for own actions.
• Quick learner who can adopt new information and processes.
• Actively participates in continuous improvement to increase the effectiveness and efficiency of the customer service team.
• Ability to work under pressure and maintain a calm focus during hectic periods.
• Exhibits a professional attitude and image with a commitment to quality service.
• Proven ability to work well with people and handle a variety of items simultaneously.
Education and Experience: • Minimum of two (2) years customer service experience.
• College degree or equal work experience.
• Aptitude for mathematical and analytical ability.
• Letter composition, typing and PC skills necessary for self-sufficiency.
• Proficient in major Windows based PC software packages including word processing (Microsoft Word 2007) and spreadsheet (Microsoft Excel 2007).
• Good voice tone and the ability to articulate on the phone are vital.
• Strong interpersonal, written and verbal, communication skills.
• Excellent organizational skills and attention to detail.
The Scotiabank Group is an equal opportunity employer and welcomes applications from all interested parties. We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.
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